Good times? What is that?

It has been some time since my last post. Was kind of stuck for thoughts on a relevant topic. The world economy has been in turmoil for some time now and every day has been a new piece of news creating much chaos in the thought process. It has become very difficult to understand the trends or pattern in the chaos around. I guess economists are better at that and hence I was only trying to gather tit bits from media on the multitude of views on economy. Two high profile "big daddy" visits have happened in recent times, Jeff Immelt and his classmate from Harvard, Jamie Dimon. They seem to be good buddies as their thought process sounds similar. Both say that the actual ground level situation in US economy is not as bad as the statistics or emotions show. It is a different matter that while this is being said by both biggies, some countrymen back home were trying to occupy the wall street etc. Possible that the ground level situation is different, after all these biggies do not run giant institutions for nothing...

Among all this, I had many people speak to me on the way forward and whether it is going to be various alphabetical recession (V,W,U) going forward. Some even asked me if we ever will see the good old days again... Good old days because most of the middle level managers in India have only seen growth phase and what they are going through is an area they do not understand or have a handle on. And more particularly impact on India economy, with what RBI is continuing to do (raise interest rates) and what govt is not able to (rein in scandals). But I am not sure I too understand the situation well. While I continue to feed on the information on how govt are putting various mechanisms to control the recession, many a economists are also advocating lot many interventions.

Me thinks, Darwin was right. Survival of the fittest is the norm of the nature and so is true for the economy too. As with nature, if there were no predators, the balance would go out of whack. So the good times with no predators around would only create huge battle for resources and in the end, someone would turn to being a predator and restore the cycle. Survival of the fittest. Similarly, during the growth decade, when the only way graphs in any organisation were going - up, there festered some major issues which the leaders ignored or were allowed to ignore due to spectacular growth. Rod Canion, the ex CEO of Compaq said once famously in 1990 interview - Growth Hides all ills. So true.... The housing bubble...CDS bubble and leverage in the system.. Impact of hedge funds... Short term targets with huge bonuses linked to them, the only perspective which this era created was - Short Term. The excesses this era created had to be rationalised, had to be flattened, had to be taken care of.. 

In all this chaos, two kind of organisations were poised well for the survival battle. One, where the leaders were cognizant of the excesses and tried to rein in. Jamie Dimon could be one such leader. Other kind of organisations were those which could not fathom the gravy train and/or were too slow to fathom and did not get into the train. Both of these kind of organisation were well poised to survive the battle. India would be a combination of both the above.

However, the battle to survival was nipped in the budded by the power that be. Fed and other Central banks took matters in their hands and put artificial order to the chaos. And in the process created a chaos of another kind, bulging sovereign debt. With Lehman brothers started the battle of the fittest which immediately was reined in. What the Central Banks worldwide did is only postpone what is inevitable. Excesses in the system have to be taken care of. Natural punishment by the way of organisation perishing has to happen. Today we have situations where the governments are running debts which I am not sure they have clarity on servicing. US being the big daddy here. People dream to have the same lifestyle they led during the excess days. 

What we face now is prolonged negligible growth  in most of the economies which threaten to pull down emerging markets too. US markets would see prolonged period of very slow growth. Europe has a big battle on its hand to continue with Euro. Beyond a point, Germans and French are going start questioning their leaders on why they should suffer due to uncontrolled behaviour of their neighbours. Euro for them would only be like an albatross around the necks. So we cannot expect growth in these markets too. These two continents would have to go through the pain and belt tightening. Wait till 2012 presidential elections in US are over for some belt tightening measures. Japan could see some growth due to rebuilding. No or very low rate of growth in these markets would have their impact on emerging markets. India, China, Brazil would see growth slowing down. While the domestic markets would support growth to some extent but the impact would be felt. The inflation which many of these countries face today would have impact on the growth story.

Net net, the intervention of central banks have only prolonged but not lightened the suffering; instead of a swift battle for survival. Most of the developed markets would have to contend with truncated lifestyle for times to come. And many of the emerging markets would see slower than expected growth for a few years.

Good Old days would take good many years to come back.  

Financial Derivatives - Devil in disguise?

Recently RBI decided to develop a market for CDSs (Credit Default Swaps) in India. The underlying thought being the importance of Credit Derivatives for the growth of Financial Markets. Well, good thoughts on the regulator's mind to encourage growth of financial markets, But were CDSs not the force (or non force) behind the financial debacle which we witnessed in recent times in Developed markets? We did hear and read about how CDSs and CDOs brought the market down and that these instruments were the real culprits?

No argument can be farther from the truth. First and foremost, any instrument designed by a system and used extensively cannot by itself be an evil or faulty. If it was, then how come it had such a huge market for itself? Second, all of that market was legal and complaint. Then why does many in India have such aversion to these derivatives?

Contrary to what many believe, India was spared the horrors of Financial meltdown not because we forbade certain type of transactions but mostly because one, as a financial market we are not so well developed and second, we are slow to understand and adopt these new age products. And our inability to quickly get on top of these instruments kept us insulated and nothing else. However, even the regulator is smart enough to understand the importance of these instruments in building a robust financial structure of the country.

Let me try to bring more clarity here. CDSs (Credit Default Swaps) are nothing but insurance provided by a party to insulate a buyer of bonds from default of the issuers. The price of the Insurance depends on the Risk profile of the bonds. It is a simple risk reward structure, which we are aware of, even before commerce came about in this world any any avatar. Then how can they create havoc? Like any financial product worth its salt, CDSs can be traded. And the trade price is again a clear manifestation of weighted risk. A buyer needs to be sure of the intrinsic value of the underlying bond and the risk weighted price. This can only be done through extensive research on each and every trade which can turn out to be humongous due to the sheer volume (trade could be in Billions of dollars). So the trader/risk manager would depend on another "dependable" source in the financial services industry, Credit Rating Agencies. It is the job of these agencies to rate the underlying bond and the price of the instruments is basis the ratings. Now imagine a situation where the CDSs have changed multiple hands and is lying with Bank X. The trader who bought this at the Bank X has allocated a price to it based on his assessment, which is predominantly the Credit Rating Agencies' ratings. She is depending on someone to tell her that the underlying bonds of the CDSs she has bought is of quality for which the price equation was right. What if the underwriter who rated these bonds at rating agency did not do the job well and in a rush or due to the sheer volume adopted a shortcut and rated the instruments wrongly? Or maybe the understanding of the risk reward model was not up to mark? The entire basis of the risk reward equation is wronged. And here we are developing a classic situation of not enough forensic done before rating an instrument. This is further fuelled by the fact that the trader is also looking to trade the CDSs further at the opportune time, in the process putting the risk on someone else' balance sheet.

What happened during the recent meltdown was shortchanging of process in each and every step. The ratings agencies shortchanged and the fundamentals of underlying bonds did not support the ratings. The Insurance increased with every default instance on the bonds and hence the price of CDSs fell drastically. With falling prices the insurance amount increases further and on continued the death spiral. And the one left holding the CDSs in the end bore the brunt of the default as happened with Merril Lynch.

Similarly, CDOs (Collateral Debt Obligations) are also trade able instruments where the underlying instrument was the Mortgage payments. So the price of the derivatives was based on the streams of monthly payments. Rating agencies failed here again. This behaviour of rating agencies led to low quality acquisition as the acquirer of the loan was confident of passing on the risk in the form of CDOs. As a professional employed with an organisation which can provide you all the tools, why would someone not do the required research to ensure the trade price reflects the true risk of the underlying instrument? In a world where the big fat earnings are in the form of Bonus, the endeavor to deliver results in the short terms takes control. ( I have written about the short term Vs Long term decisions in my blog earlier). Hence acquisition/trade in low quality mortgage backed CDOs backed by higher ratings by the rating agencies. Show numbers and earn ever higher bonuses. 

So what have we now? Rating agencies with low credibility and traders with short term view being pushed to change the approach. This is the combination which pushed the markets to the brink and not the instruments themselves. Given to proper administration, the instruments do provide for enhancing the financial markets as it provides for better access to the scarce resource called Capital. What is required is spending enough time and effort to analyse each instrument to provide the right kind of risk weighted price. Rating agencies like many of the accounting firms are in a fix. They rate the same companies which provide them work. With rating agencies also taking up other lines of work, So it sometimes become difficult to maintain neutrality. So as has been said time and again, the rating agencies need to be regulated separately and the ratings business has to be stand alone. The agencies themselves need to be rated by the regulator basis their performance on ratings. And of course, the impact of long term solutions, needless to add.

So regulator surely needs to ensure our markets are exposed more and more to these instruments. Just the right kind of environment, both regulatory and monetarily to be provided to ensure the learnings of the financial debacle provide us with some much needed inputs.

Clapping - for making a choice?

Clap : to applaud (someone or something) by striking the palms of the hands together sharply.

There are many definitions of the word "Clap" when you look up the dictionary. I chose the above as that is the topic of my thoughts today.

Clapping is an activity which we witness multitude times during a day. In fact would be one of the most common activity for Mankind. But when was the last time we "really" clapped for someone? Clapped as a heartfelt reaction to a great performance/effort? Acknowledge that the recipient of the claps is worthy of it and it is heartfelt?

In many of us, I have noticed a certain hesitation/restraint while acknowledging the good effort of someone. The usual reaction I gather is "if I was given a chance I could have done better"!! So while I am in the audience clapping for the performer/achiever, I could have done a better job, if only I was given chance, or if I had chosen to do it when given a chance (here I am assuming that the chance to do the job was provided to the person in audience).

Let us further explore the two important points we see emerge here : 1) Provided a chance & 2) Choice to do the activity.

Is it a throwback to our good old days that the opportunities were not many for Indians to prove themselves. The sheer lack of facilities to make it big? Does not being provided a chance reaction emanate from there? As compared to developed nations, we Indians did not have the right opportunities for quite some time. And of course, we do have examples of people who made it big as opportunities were available to them? Do we not hear/read about these success stories? But then who writes about failures? Maybe there are many instances where opportunities were surely provided but the result was a failure. That apart, how many of us today are deprived of chances? I guess the generation which is right now entering colleges did have the chance/opportunity to excel. So then does this class of people applaud achievements/performances with "true" feelings? I would rather have you look for an answer here!!

The second point is on choice. And this is pertinent to the question I mentioned towards the end of the para above. Opportunities do exist but the choice was not exercised and hence being part of the audience and not on the stage. Typical reaction to being a audience. I did not chose to do this activity, else I would have done better than the performer!! I am better, just that I did not chose to take this path!!

I have seen some forums with people predominantly from the developed world, where I felt the appreciation was genuine. People were open with their admiration for the performer. Why? In these societies, the opportunity issue is no longer valid, usually. They do have the opportunities. (lack of opportunity yet high performance, does anyway calls for applause). So the question is all about choice. 

No success comes without hard work, a universal truth. Nadal, Federer, Hamilton, Tendulkar, the list could be big, have all succeeded, no doubts about that, but has that come without hard work? A good case study for us to easily identify with would be Tendulkar. He came into 'being" in a cricket world, not alone, isn't it? He was accompanied by a close friend of his, we all are aware of the name. But then how come Tendulkar is the name of the game? Hard work, discipline (we hear legendary stories about this).... The choice.. To take an easy way out and have good life or to slug it out and ensure long term success. Tendulkar chose the second option. And hence the importance of choice. 

So what do you clap for? I can again put together two options. 1) Performance despite chances. & 2) Performance because of the choice.

Option 1 anyways needs our heartfelt applause. If Sarath Babu makes it to IIMC while his mother sells idlis on the roads, it does call for applause of the true kind.

It is the appreciation of the option 2, which calls for the maturity. The applause is for the choice the performer had made. The choice of slugging it out. The choice of sacrifice. The choice to endure pain yet continue. So whichever way you look at things, I think a heartfelt appreciation, hear felt applause would be the right thing to do whenever we are in the audience and see a great performance being enacted and rewarded.

I have consciously avoided discussing a situation where we can claim that the award is due to 'situation management' and not truly an effort but my only thought here is that this also falls in the choice category. Maybe you did not choose to tread that path. Someone did.

So next time you are in audience and see a good performance being rewarded, please stand up and Clap!! Someone would do the same for you someday!! 

Tough Calls - Enhancer or Limiter?

As the Telangana issue heats up again and makes life difficult in Hyderabad, I wonder, when Chidambaram announced agreement for formation of Telangana, was Govt taking the easy way out, that point of time?  With KCR on an hunger strike immediately after the death of a strong leader YSR? At least that is the overlaying thought, now that the issue continues to burn unabated.

This situation begets a question. As a leader which strategy would you adopt? Which strategy serves you in the long run? Bite the bullet and taking tough calls or win the popularity game by taking the easy and popular way out? Or even do a Narashima Rao by putting off taking any decision?

In the boom times, when the careers/roles in an organisation shorten to escape facing the impact a decision taken, what is the right thing to do from a career point of view? This is more so in the new economy companies as these have trailblazing growth rates which result in the employees having a similarly faster career growth rate. Many of the Old economy companies still have a middle to senior level employee putting in respectable years in the same role. So as the roles/careers in an organisation shorten, managers tend to escape the visibility of the impact of the decision and this can lead to the 'make it easy now" situation. These situations test the mettle of a manager. A crossroad situation... Let us explore the options in detail.

Option 1. Leader takes the role responsibility and decides to take a long term horizon of the decision impact. This might  call for some tough act. What say for the managers who are ready to take tough calls? Calls which in the short run would lead to tough situations. And with shorter tenures, the results of the tough calls having a longer horizon, the stint proves to be sub par. Impacting annual appraisals etc. So essentially, the decision might create value in the long run, but will surely not have a substantial short term impact.

Option 2. Popularity and soft situation is on your mind as a leader. So out goes the bullet biting. So the decision tends to be something which saves the day for today. Consequence of the decision might lead to future chaos, but then there would be someone else to clean the mess. The beauty here is that the cleaner of the mess too tends to get 'full credit' for cleaning the mess!! And everyone benefits, only the organisation loses.

You might say there would be more options which would be a mix of the above situations, but then I started off by laying the baseline to a crisis situation of Telangana. I am taking about similar situations in an organisations which are essentially not so frequent and also not so drastic as the T situation. However, what is important is the reaction of a leader to situation. And all kind of situations would have responses from leaders which essentially can be categorized into the ones I mentioned above.

So, how can an organisation foster the culture of tough yet right kind of decisions for the longer good of the organisations/employees and reward the manager doing so? A huge challenge.

While we do see some sporadic recognition for Narashima Rao (I do not come back to this example due to my sharing the birth state with him), but at least in some areas, he epitomised the tough call manager. While we are all glowing with glee on how the Indian economy has arrived at the World stage, the beginning were a tough call. Tough call taken by the then PM Narashima Rao and implemented by now PM Manmohan Singh. So what happens of him? How many still remember him? Some intellectuals do, but the masses have no memory of him. A few structures named after him (mostly in his home state AP). Else he is cleaned out from history. We have as a country not treated the tough calls manager well.

Ratan Tata took over the reins during one of the most testing times for the Tata group. So what was his style? Bite the bullet? You bet. Did he succeed? You bet. One of the most respected in the World. But then his name is Tata. He owns the empire. Or does he? I think he epitomises the true long-term-tough-calls-guy working silently despite media snubs early in his career. 

Let us also look at some short term popularity winning decision types. TN politicians? Anyone else? The issue with these leaders is you might have a short term great memory of the person but it fizzles out badly once the impact is felt. 

Most of the organisations which do well, tend to inculcate this culture of Leadership ready to take tough calls if the situation demands. Any organisation which fosters this culture would need to start with the corner office, which is where most of the tough calls start. The supporting functions like HR, Finance would need to have systems which reward the right decisions, whether short term or long term, tough or soft. The appraisal systems need to take that into account. The tenure of managers in a role need to have that span to facilitate the decision making. And if the tough calls are rewarded and the entire organisation sees it, the culture would be to do what is right, even if it is a tough call. Last but not the least, the organisation should have a system wherein if the leader can be recalled from a new role, to take care of the impact of the decisions taken in the previous one, if it is proved that the call was a suboptimal one taken consciously.

Pascal? What??

Ipad 2 finally arrives in India. And there is hope the volumes sold would be ok. Iphone 4 is already out and many of tech eager population uses/flashes the same. While Apple has this ability to generate pull for its products, the underlying reason is SIMPLE(icity).

When I bought my Ipad (version 1, alas!!), one of the first user of the same was my 18 months old daughter. And she has been able to use it very effectively to try out all the apps I had downloaded for her. We have reached such a stage in user interface with technology. Multitude of tablets are now out trying to better the Ipad. And all of them are so easy and user friendly. Same is true for the new set of mobile phones coming into market.

Sometimes, I look back to really marvel on how things have changed during my lifetime itself. The first time I set my eyes on a TV was in year 1982, when Govt rolled out TV services to beyond the 7 cities it was initially broadcasting to. And the TV world was only Black and White for most of us. Wednesdays used to be day of Chitrhaar (first time we were able to watch film songs on media other than movie halls) and weekends for free movies. Could not miss any of these for the world.

Cut to today.. more than 300 channels to choose from. You can catch a movie any time of the day in one of the channels. If not able to watch live, recording facility is made available by all the satellite TV providers. While we waited for the evenings to watch the programs, now the programs wait for you to take time out to watch them!!!

So far as Computers go, I was among a few privileged lot to touch a computer just at the time of entering college (in 80s that was surely a privilege!!). PC XT was the first machine I ever touched. PCs with Monochrome monitors took as much space as a server today. And we were thrilled to know that the storage space in the hard disk was all of 20 MB!!!! And on top of that you could carry data yourself in floppy disks... Disks which were 4-5 times the size of a regular cellphone of modern era. The storage space was a princely 1.44MB!!!! And carrying a box of floppies was like carrying a tablet these days. You could see admiration in the eyes of the people who saw you with the Floppy Box. We were geniuses who worked on Computers!!

Windows?? Those days they were part of the buildings and computers worked on Disk Operating Systems (DOS, the basis of Gates' wealth). And if you needed anything meaningful out of the machines, you needed to write your own code. BASIC was basic and COBOL was for guys with big thumbs. Guys who had arrived in life wrote in Pascal, C++.. Pascal, the computer language and not the scientist!! Anything to do with computer had to code written. And then arrived the state of the art PC AT!! Wow!! Storage increased to 60 MB!! We hear something about Windows!! Windows on computer!! What was that? It was IT Nirvana!! Not many would know that the first version of Windows was a program on the menu list of DOS and had to be activated once the machine was booted up and ready to work. Combining the DOS and Windows was the success of Windows which we all are aware of.

Cut to today, my 18 month daughter uses the Ipad!! No keys to be punched, just touch and flicks .. No operating systems to be started.. Pure Plug and Play. Start the machine and use it. Complexity as we saw it those days is in the machines and not outside as user interface and that I think is the success of Apple and others who made this happen! Apple took it multi steps ahead by letting the customer use the most basic form of communication, touch!!

Rs. 16/- per minute irrespective of whether you receive or call... Launch charges for the Mobile phones. Those were the days when we thought the pagers were cutting edge. Anyone remembers (or may be even knows) pagers???? When pagers happened, we had a phenomenal tool in our hands to increase communication with the field staff. Prior to that if a sales guy is gone on field for the day, he could have gone anywhere, field, field (playing), home.. anywhere.. If you had to catch him, you call all the dealers/distributors in his beat plan on their landlines, one by one to check his movements. Those were days of peace.. imagine you are out on the field and no one can contact you.. Boss, colleagues, WIFE!!! Students once they left for hostels, the only way to communicate was STD booths (legendary lines outside booths post 10 pm can be the plot for another blog) and that too if the house had a phone.. Else call the neighbour who had a phone at home, inform that you would call back in 15 mins (cannot hold, charges are high!) and get back to the line again.

Cut to today.. Sometimes, cannot even pee in peace!! With Google and Apple looking to provide locational services too, you know what is the game!!

So has all this advancement changed life for all of us? I do not need to answer, for we all know it. And what a change it has been!! Good or Bad, it is for every individual to decide. But I firmly believe that true happiness was witnessed by me in middle 80s, when we had nothing to distract us from pure fun!!